Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Hopson & Cie SRL ("Company," "we," "us," or "our"), the operator of Flowo (the "Service"), accessible at getflowo.com.

By accessing or using Flowo in any way — including registering an account, starting a free trial, or purchasing a subscription — you confirm that you:

• Are at least 18 years old, or the age of majority in your jurisdiction;
• Have read, understood, and agree to these Terms;
• Have the legal capacity to enter into a binding agreement;
• Are not located in a country subject to a Belgian or EU embargo or sanctions list.

If you use Flowo on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Definitions

3. Description of Service

Flowo is an AI-powered productivity and scheduling application available on web, desktop (Windows, macOS, Linux), and mobile (iOS/Android). It helps users:

• Automatically schedule tasks around meetings, deadlines, and preferences;
• Manage projects, subtasks, notes, folders, and blocked time;
• Connect Google Calendar and/or Microsoft Outlook (read/write) and optional ICS/iCalendar feeds;
• Share public booking pages so guests can book time with you;
• Collaborate on Team plans with shared workspaces and seat-based billing;
• Receive optional email and push reminders (web and/or mobile);
• Use AI-assisted suggestions and an in-app assistant subject to AI Credits.

Feature availability may differ by plan and platform. We reserve the right to modify, expand, or discontinue features of the Service at any time, with or without notice, as further described in Section 14.

4. Account Registration

4.1 Registration Requirements

To use Flowo beyond the public landing and booking pages, you must register an account with a valid email address and password, or via supported OAuth providers (Google / Microsoft). You agree to provide accurate, current, and complete information and to keep your account information up to date.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (and optional two-factor authentication) and for all activities that occur under your account. You must notify us immediately at hello@getflowo.com upon any unauthorized use of your account or any other breach of security.

4.3 One Account per User

Each person may register only one account. Accounts are non-transferable. Creating multiple accounts to circumvent restrictions or to abuse free trials is prohibited.

4.4 Account Suspension

We reserve the right to suspend or permanently delete any account that violates these Terms, without prior notice, and without liability to you.

5. Subscriptions & Billing

5.1 Available Plans

Flowo offers Start, Max, and Team (seat-based) subscriptions. Prices below are shown in USD as charged at checkout (EUR may be offered depending on your region); applicable taxes or VAT may be added depending on your country. Billing is processed securely through Stripe.

A 7-day free trial (Max-level access) is available for Start and Max; Team does not include a trial. By subscribing, you authorize recurring charges to your payment method on the stated billing cycle.

5.2 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You will receive an email reminder before any renewal charge. It is your responsibility to cancel in time if you do not wish to renew.

5.3 Price Changes

We reserve the right to change subscription prices at any time. We will provide at least 30 days' written notice via email before any price change takes effect for existing subscribers. Your continued use of the Service after the price change constitutes your acceptance of the new pricing. If you disagree, you may cancel your subscription before the new price applies.

5.4 Failed Payments

If a payment fails, we will retry the charge on subsequent days. If payment cannot be collected after reasonable attempts, your account may be downgraded or suspended until the outstanding balance is settled.

5.5 Cancellation

You may cancel your subscription at any time from the Account Settings page in the app, or by contacting us at hello@getflowo.com. Upon cancellation:

• Your access remains active until the end of the current paid billing period;
• No partial refunds are issued for unused time within the current period (see Section 7);
• Your data will be retained for 30 days after subscription expiry, after which it may be deleted.

5A. Digital content, immediate access & EU/EEA statutory information

This section applies in addition to Section 7 (Refunds) where you are a consumer habitually resident in the European Economic Area, Belgium, or the United Kingdom, to the extent applicable national laws implement Directive (EU) 2019/770 on contracts for the supply of digital content and services (or equivalent rules).

5A.1 Nature of the Service

Flowo is supplied as digital content (software accessed online and/or via our desktop application) without a tangible medium. AI credit packs are likewise supplied digitally by crediting your account.

5A.2 Express request for immediate performance

Before you are redirected to our payment partner (Stripe), the Flowo application requires you to confirm that you have read and accept these Terms and Conditions (including our refund policy) and that you expressly request immediate supply of the digital content — that is, activation of your subscription and/or crediting of AI credits — as soon as your payment is successfully completed.

5A.3 Consequence for the 14-day right of withdrawal

Where applicable law grants you a statutory 14-day right of withdrawal for distance contracts, you are informed that, once access to the Service has been granted or credits have been made available for use, performance has begun with your prior express consent and you acknowledge that you lose your right of withdrawal to the extent permitted by mandatory consumer law.

This does not limit any rights you may have where performance has not yet begun, or where mandatory law provides otherwise (including remedies for non-conformity where applicable).

6. AI Credits

6.1 Monthly Allocation

Every active paid subscription includes a monthly AI credit allowance according to your plan (Start: 5,000; Max: 15,000; Team: 10,000 per seat). During the 7-day app trial, you receive Max-level credits. Credits reset on the same day each month corresponding to your billing cycle start date. Unused monthly credits do not roll over to the next month.

6.2 Credit Costs per Action

Most AI features are billed in credits based on actual usage (length of your request and the AI response), with a small minimum per request. Typical ranges below — exact amounts may be lower than legacy fixed prices.

6.3 Extra Credit Packs

Users may purchase additional AI credits at any time. These extra credits are valid for 3 months from the date of purchase and are consumed only after the monthly allocation is exhausted. Extra credits are non-refundable except where required by applicable law.

6.4 No Credit Carry-Over

Monthly included credits expire at the end of each monthly cycle and are not transferred to subsequent months. Extra credits purchased separately follow their own 3-month expiry.

7. Refund Policy

7.1 General Policy

All purchases — subscriptions and credit packs — are non-refundable once access or credits have been granted, except as required by applicable consumer protection law.

7.2 EU / EEA consumer right of withdrawal

As a consumer in the European Union, Belgium, or another applicable jurisdiction, you may have a statutory right to withdraw from a distance contract within 14 days without giving any reason. Section 5A above describes how Flowo obtains your express consent to immediate supply of digital content before payment, and how the right of withdrawal is affected once performance has begun. Please read Section 5A together with this Section 7.

7.3 Exceptional Refunds

We may, at our sole discretion, issue refunds or credits in exceptional circumstances, such as:

• A documented technical error on our part that prevented you from accessing the Service;
• A duplicate charge due to a billing error.

To request a refund review, contact hello@getflowo.com within 7 days of the charge, with your transaction details.

7.4 Credit Packs

AI credit pack purchases are strictly non-refundable once the credits have been added to your account.

8. Free Trial

Eligible new users may receive a 7-day free trial with Max-level access (features and monthly AI credit allowance as then configured for Max). No credit card is required to start a trial. Team subscriptions do not include a free trial. At the end of the trial period:

• Your account transitions to a limited state — you will no longer be able to use AI features or create new tasks until you subscribe;
• Your existing data (tasks, projects, calendars) remains accessible in read-only mode for up to 30 days after trial expiry;
• Trial AI credits (if any) do not convert or carry over into a paid plan.

9. Acceptable Use Policy

9.1 Permitted Use

Flowo is provided for lawful, personal or professional productivity purposes only. You agree to use the Service in accordance with all applicable local, national, and international laws and regulations.

9.2 Prohibited Activities

You must not:

• Use the Service for any unlawful purpose or in violation of any applicable law;
• Attempt to gain unauthorized access to the Service, other users' accounts, or our systems;
• Reverse-engineer, decompile, or disassemble any part of the Service;
• Use automated bots, scrapers, or scripts to access the Service without written authorization;
• Attempt to probe, scan, or test the vulnerability of the Service or any associated network;
• Transmit viruses, malware, or any other malicious code;
• Use the Service to generate, store, or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
• Resell, sublicense, or commercially exploit the Service or any part thereof without explicit written permission;
• Circumvent, disable, or interfere with security-related features of the Service;
• Abuse AI credits, free trial periods, or refund policies.

9.3 AI Usage Limits

AI features are intended for individual, good-faith use. Mass generation of AI content for spam, disinformation, or automated bulk operations is strictly prohibited and may result in immediate account termination.

10. Intellectual Property

10.1 Our Property

The Service, including all software, algorithms, design, text, graphics, logos, trademarks, and AI models, is the exclusive property of Hopson & Cie SRL or its licensors, and is protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service solely as permitted by these Terms.

10.2 Restrictions

You may not copy, modify, distribute, sell, sublicense, or create derivative works of any part of the Service without our express written consent.

10.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us a perpetual, worldwide, royalty-free, irrevocable license to use such Feedback without restriction or compensation to you.

11. User Content & Data

11.1 Ownership

You retain full ownership of all Content you submit to the Service (tasks, notes, projects, calendar data, etc.). We claim no intellectual property rights over your Content.

11.2 License to Us

By submitting Content to the Service, you grant Hopson & Cie SRL a limited, non-exclusive, worldwide license to store, process, and display your Content solely for the purpose of providing the Service to you. This license ends when you delete the Content or close your account.

11.3 Your Responsibilities

You are solely responsible for the Content you submit (including Content shared in a Team workspace and guest data collected via your booking pages). You warrant that you have all necessary rights to submit such Content and that it does not infringe any third-party rights or applicable law. Team admins are responsible for lawful use of shared workspaces by their members.

11.4 AI Processing of Your Content

To provide AI features, your Content (tasks, messages, schedule data) may be processed by our AI infrastructure. We do not use your personal Content to train AI models without your explicit consent. Google Calendar event payloads (titles, descriptions, attendees) are not sent to AI providers — the scheduler uses time ranges (start/end). See our Privacy Policy — Section 5 for full details.

12. Privacy & Data Protection

Your privacy is important to us. Our Privacy Policy, incorporated herein by reference, describes how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.

Key points:

• We collect only data necessary to provide the Service;
• We do not sell your personal data to third parties;
• You have the right to access, rectify, export, or delete your personal data at any time;
• Data is processed by sub-processors that may be located outside the EEA (including the United States), with appropriate safeguards such as Standard Contractual Clauses — see the Privacy Policy;
• We use industry-standard security measures to protect your data;
• Google user data is handled in strict compliance with the Google API Services User Data Policy — see Privacy Policy Section 5 for full disclosure.

For any data protection requests, contact privacy@getflowo.com or our legal address above.

13. Third-Party Services

Flowo integrates with third-party services to deliver its functionality, including but not limited to:

• Stripe — Payment processing (subject to Stripe's own Terms and Privacy Policy);
• Resend — Transactional email delivery;
• Cloudflare — Hosting, CDN, and edge computing infrastructure;
• OpenAI — AI language model processing for features you use;
• Google — OAuth authentication and Google Calendar integration (read/write) when you connect or authorize it. See our Privacy Policy — Section 5: Google User Data;
• Microsoft — sign-in and/or Outlook / Microsoft 365 calendar connection where available. See Privacy Policy — Section 5b;
• Apple / Google / Expo (as applicable) — delivery of mobile push notifications when you enable them;
• Weather providers (e.g. Open-Meteo) — optional weather features.

We are not responsible for the practices, availability, or content of third-party services. Your use of these integrations is subject to their respective terms and policies. We encourage you to review them.

14. Service Availability & Modifications

14.1 No Uptime Guarantee

We strive for high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to scheduled maintenance, unplanned outages, third-party failures, or factors beyond our reasonable control.

14.2 Modifications

We reserve the right to modify, update, suspend, or discontinue any feature of the Service at any time, with or without notice. Material changes that negatively impact the core functionality of a paid plan will be communicated with reasonable advance notice.

14.3 Service Discontinuation

In the event that the Service is permanently discontinued, we will provide at least 30 days' notice and offer a pro-rata refund for any prepaid subscription period.

15. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or uninterrupted operation.

We do not warrant that:

• The Service will meet your specific requirements;
• AI-generated suggestions are accurate, complete, or appropriate for your situation;
• The Service will be error-free or free of viruses or harmful components;
• Any errors in the Service will be corrected.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Hopson & Cie SRL, its directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, business, or goodwill;
• Costs of procuring substitute services;
• Any damages arising from unauthorized access to or alteration of your data.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to us in the 12 months preceding the claim, or €100, whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Belgian or EU law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Hopson & Cie SRL and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your violation of these Terms;
• Your use or misuse of the Service;
• Your Content or data submitted to the Service;
• Your violation of any applicable law or the rights of any third party.

18. Termination

18.1 Termination by You

You may close your account at any time from the Account Settings page. Upon closure, your data will be retained for 30 days before permanent deletion.

18.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice or liability, if you:

• Breach these Terms;
• Engage in fraudulent, abusive, or illegal activity;
• Fail to pay subscription fees after repeated attempts;
• Create a risk or legal exposure for us or other users.

18.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. All provisions of these Terms that by their nature should survive (including intellectual property, limitation of liability, and indemnification) shall remain in effect.

19. Governing Law & Disputes

19.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19.2 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at hello@getflowo.com. We will make good-faith efforts to resolve the matter within 30 days.

19.3 Jurisdiction

If informal resolution fails, you agree to submit to the exclusive jurisdiction of the courts of Brussels, Belgium for any dispute arising out of or relating to these Terms or the Service. If you are a consumer in the EU, you may also have the right to bring a claim before the courts of your country of residence.

19.4 EU Online Dispute Resolution

As required by EU law, we are obliged to inform you that the European Commission provides an Online Dispute Resolution (ODR) platform available at ec.europa.eu/consumers/odr. We do not, however, currently participate in any ADR (Alternative Dispute Resolution) procedure. Our preferred contact for disputes remains hello@getflowo.com.

20. Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page;
• Send an email notification to registered users at least 14 days before the changes take effect;
• Display a prominent notice within the app.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you disagree with the new Terms, you must stop using the Service and cancel any active subscription.

21. Contact Us

For any questions, concerns, or requests related to these Terms, please contact us:

These Terms and Conditions were last updated on August 14, 2026. They are a product disclosure document, not a substitute for advice from a licensed Belgian counsel. For archived versions, contact hello@getflowo.com.